Question 1

How Do I Access Services

Accepted Answer

When you call City Care Counseling Center, we will answer any questions, collect necessary information to help decide which therapist will best meet your needs, verify insurance, and schedule your initial appointment. This is the perfect time to ask any specific financial questions or preferences for treatment. But don't worry, if you are unsure or change your mind later, we will be happy to continue to work with you because this is your treatment.

Our phone number (419) 214-1260. Speak to our office staff today.

You may also access here our updated Client Rights and Financial Responsibilities.

Question 2

What Will My First Visit Be Like?

Accepted Answer

Office staff will review your paperwork and pass it along to the counselor. Your counselor will review the information you provide, conduct an assessment interview, evaluate presenting concerns and provide an initial diagnosis. You and your counselor will begin to identify goals for treatment and discuss the frequency and time of future sessions that would work best for you and your needs.

Question 3

How Often Will I See My Counselor?

Accepted Answer

Several factors determine the frequency of your sessions, including your medical necessity, your preference, your schedule and your therapist’s availability, and what is allowed by your insurance. Your counselor will usually discuss this with you during your first visit.

Question 4

How Far Out Are You Scheduling?

Accepted Answer

It is our goal to schedule your first appointment as soon as possible. However, wait times may vary depending on your availability and the requirements of your insurance, as well as the availability of counselors who specialize in treating your concerns. Appointment times are offered M-F during day and evening hours, though exact hours vary by counselor.

Question 5

Is What I Say Confidential?

Accepted Answer

We highly value the importance of your privacy and follow HIPPA guidelines to ensure that your information is confidential and secure. Your counselor cannot disclose your personal information without your consent with the exception of extreme circumstances in which you report harm or potential harm to yourself or others. You will be asked to sign our Informed Consent policy at the start of treatment, indicating that you understand and agree to these terms. If you request that your information be shared with others, you will be asked to sign a Release of Information to give permission for specific information that you wish to be disclosed.

Question 6

How Long Is Each Individual Counseling Session?

Accepted Answer

Session length is typically approximately 50 minutes, though there may be exceptions during the initial assessment or for special purposes.

Question 7

How Long Will My Treatment Take?

Accepted Answer

This varies substantially and is based on many factors, including your diagnosis, life circumstances, rate of progress, and what is allowed by your insurance. It is also impacted by your commitment to following the recommendations of your counselor outside of session.

Question 8

What Are My Responsibilities As A Client?

Accepted Answer

To best meet your needs, as a client you will be expected to provide all information relevant to your care, to actively participate in sessions, to provide 24 hours notice in the event of non-emergency cancellations, and to make payments or copays at the time of service.

Frequently asked questions